Customer Experience Blog | Insights For Happy Customers

Customer Experience

How Thoughtful Packaging Can Deepen the Customer Experience

Packaging is an underestimated piece of the shipping process that offers substantial customer experience. Here's how thoughtful packaging can deepen the customer experience.

Customer Experience

6 Simple Ways To Keep Your Customers Coming Back

For retailers these are turbulent times ahead. With consumer expectations and technology continually evolving, there is no longer a standard playbook for retailers to rely on to survive and thrive....

Customer Experience

How to Solve Customer Complaints and Win

Customer service can be a key differentiator when it comes to driving brand loyalty. Here's how to solve customer complaints when they arise.

Customer Experience

Suffering from Cart Abandonment Issues? Treatment Is Easier Than You Think.

MEF found that 58% of shoppers have started to pay for something via mobile, only to cancel before checkout. Solve cart abandonment issues with these tips.

Customer Experience

What happens when a customer misses a delivery?

Up to two-thirds of all shoppers who had a poor delivery experience said that they would “never buy from the retailer again.”

Customer Experience

Social Listening: Your Secret Weapon to Unravelling Customer Feedback

Social listening is a powerful tool for gathering indirect customer feedback. Get new insights from your customers by learning how to be a good listener.

Customer Experience

4 Customer Experience Trends To Watch in 2019

With eCommerce rapidly changing, the battle to win and retain customers rages on.To stay relevant, eCommerce retailers need to embrace new trends. Here are four customer experience trends set to shake up eCommerce in 2019.

Customer Experience

Your Go-To Customer Service Strategy For 2019

Your customer service strategy for 2019 needs to be up to date with current expectations, but it doesn't need to be hard. Read more here.