Customer Experience Blog | Insights For Happy Customers

Customer Experience

How to Unlock the Power of Personalisation

Personalisation in e-commerce is moving onwards and upwards fast and your customers expect a personalised experience at every, single touch point.

Customer Experience

How To Create Pop-ups That Everyone Loves

Pop-ups are annoying. But with a bit of perfecting, you can turn them into something your customers love. Here's how to create a good pop-up.

Customer Experience

8 Facts About Customer Retention | Infographic

Think you know how to retain customers? Here's some shocking facts that will make you question your retention strategy...

Customer Experience

Customer Loyalty: Why Money Can’t Buy You Love

The path to building a meaningful, lifelong relationship with your customer goes a little something like this: gaining their trust will lead on to retention, in turn, building loyalty, which...

Customer Experience

7 Tips for Building a Perfect Customer Experience

Customers are far less loyal and even less trusting than they used to be. In this post, we look at 7 easy tips to nail your customer experience (CX).

Customer Experience

10 Tactics to Turn Customers into Brand Advocates

Potential customers much prefer to hear about your product from people who are actually buying and using them. This is where brand advocates come in.

Customer Experience

How to Use Customer Referrals to Drive Your Sales

Nurturing the emotional bond between your brand and customer is a logical route to increasing sales. Here's how to use customer referrals to drive sales.

Customer Experience

5 Ways to Offer Unbeatable Customer Service Pre-Christmas

Christmas is your opportunity to draw a fleet of new customers to your online store. Here are 5 Ways to offer unbeatable customer service pre-Christmas.