Scaling Snow Foam with Better Shipping

Snow Foam’s challenge at reaching optimum order fulfilment potential

No one wants their car to be the centre of a dirty car meme, so luckily Snow Foam entered the car cleaning scene in 2014 to ensure cars across Australia remain impeccably shiny. With an immense duty to car enthusiasts across the nation, the Sydney based start-up found themselves scaling without the required shipping processes to support their growth and needed a solution to remedy the inefficiencies of repetitive manual tasks.

This is a story of how Snow Foam overhauled their shipping operations so they could ship orders at the capacity they needed to grow.

Before: Manual order fulfilment & walking to the post office

A lot of care goes into fulfilling Snow Foam’s customer orders. Each delivery is hand assembled before it even reaches the satchel. We spoke with their head of marketing Jeremy Khattar about their picking and packing process and where it needed to be improved:

“Our product is more plug and play and I think that’s why people really enjoy our products. The customer can just twist the nozzle on, put the detergent in and they can use it. Unfortunately with the manpower we have and a little bit of manual labour, the business wasn’t as scalable as we wanted it to be”

With the extra time it takes to assemble Snow Foam’s customer orders, it was essential they nailed out a better way to ship their orders. But before using Shippit, this was another pain point for them with Jeremy stating:

“Every order was taking an extra 15 minutes to dispatch because we had to sit down and figure out what courier we were using and how long it would take to get the parcel to the customer before we physically packed and shipped it.”

Snow Foam wanted to grow, but with their current operational setup, they were only able to ship 10 orders per day which was a real issue for their business. On top of their inefficient initial order fulfilment process, they were spending added time walking their parcels to the post office.

Snow Foam realised that the thing that was taking them the longest amount of time was picking the right courier at the right price. So how were Snow Foam able to rectify these issues? In the next section we’ll take you through their research and decision process.

After: Saving money and time with Shippit

When Snow Foam first started investigating alternative methods of shipping their parcels, they wanted to focus more on methods that would help them make things more efficient rather than focus on reducing costs.

“We were using a competing shipping solution and were walking down to Australia Post. It was taking 20 minutes everyday, and we really wanted to change this,” Jeremy laments

Shippit uses the same couriers as other shipping solutions, but Shippit is one of the only solutions that allocates the cheapest carriers to the order. Snow Foam started utilising the recommendations Shippit was making for each order and they realised within the first 50 orders that they saved $250 on shipping costs in one week.

“We’re saving $5 per order. Our bottom line has gone through the roof,” comments Jeremy

Now with Shippit, they literally plug and play: orders are synced from Shopify to Shippit and they know exactly how much it will cost to ship and they the best courier for the order has been selected.

“It’s saved us a load of hassle and time” Jeremy Khattar

Results

• $250 Saved On Shipping Each Week
• $5 Saved Per Order
• 20 Minutes On Packing Everyday